Terms and Conditions
POLICY AND TERMS
Credit or Adjustments
No merchandise returned without "Return to Vendor" authorization number.
20% Restocking Charge
Authorized returns of saleable merchandise will be subject to a 20% restocking charge. Unauthorized returns will be refused and returned at Customer's expense.
We cannot accept the return of a product that has been used but otherwise is undamaged according to the terms of our warranty
Any requests for proof of delivery of items by I.C.E. DOWN must be made within three (3) months of shipment. All claims for damages and shortages resulting from common carrier transit are to be filed with the delivering carrier immediately upon receipt of merchandise.
I.C.E. DOWN IS NOT LIABLE FOR DAMAGES RESULTING FROM SHIPPING DELAYS, ERRORS OR NON-DELIVERY.