POLICY AND TERMS

Credit or Adjustments

No merchandise returned without "Return to Vendor" authorization number.

20% Restocking Charge

Authorized returns of saleable merchandise will be subject to a 20% restocking charge. Unauthorized returns will be refused and returned at Customer's expense.

We cannot accept the return of a product that has been used but otherwise is undamaged according to the terms of our warranty

Shipping Irregularities
Failure to notify I.C.E. DOWN of any shortages, overages, irregularities or dissatisfaction regarding terms, discounts, prices or conditions of sales within twenty (20) days from date of shipment will constitute complete customer satisfaction and acceptance of the order as shipped and invoiced.

Any requests for proof of delivery of items by I.C.E. DOWN must be made within three (3) months of shipment. All claims for damages and shortages resulting from common carrier transit are to be filed with the delivering carrier immediately upon receipt of merchandise.

I.C.E. DOWN IS NOT LIABLE FOR DAMAGES RESULTING FROM SHIPPING DELAYS, ERRORS OR NON-DELIVERY.

Payment Terms
Credit Card or upon approved credit.

Freight Policy
All orders are shipped by USPS or UPS ground unless requested otherwise. All sales are FOB our shipping point.

Note
All orders are accepted or rejected when received by I.C.E. DOWN. We reserve the right to reject any returned orders.